Omnichannel Engagement

Unified customer engagement across all channels and touchpoints for seamless HCP and patient experiences.

Key Capabilities

25%
Increase in campaign engagement rates
30%
Improvement in marketing ROI
360°
Unified customer view
20%
Increase in HCP satisfaction

What We Do

1. Commercial AI
1. Commercial AI
1. Commercial AI
Problem Addressed
Healthcare professional and patient engagement is fragmented across channels, leading to inconsistent experiences and missed opportunities. Organizations need orchestrated omnichannel strategies that meet customers where they are.
Where It Fits
Customer-facing layer of Commercial operations, orchestrating engagement across sales, marketing, medical, and patient services.

Key Capabilities

1. Commercial AI
1. Commercial AI
1. Commercial AI
Channel Orchestration
Unified journey orchestration across digital, field, and call center channels with real-time coordination.
Customer 360 Platform
Centralized content management with modular assets, personalization, and compliance workflows.
Content Hub
Centralized content management with modular assets, personalization, and compliance workflows.
Journey Analytics
Advanced analytics measuring engagement effectiveness and customer journey optimization.
Next Best Action
AI-powered recommendations for optimal channel, content, and timing for each interaction.
Consent Management
Comprehensive consent and preference management across all channels and touchpoints.

How Clients Engage

1. Commercial AI
1. Commercial AI
1. Commercial AI
Assess
Evaluate current state and identify opportunities
1
Design
Architect solutions tailored to your needs
2
Implement
Execute with proven methodologies and best practices
3
Scale
Optimize and expand for enterprise-wide impact
4

Our Solutions

We accelerate the delivery of therapies to patients through Gen AI enhanced industry solutions

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Blogs

Insights & Resources

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